Nurses
At RenaLab, we understand and appreciate the level of responsibility that nurses have for good quality patient care and the number of tasks required of you everyday to discharge those responsibilities. We will make your day a little easier by providing excellent quality laboratory results to you in a user-friendly way as quickly as possible. Your results will be available the following afternoon after the sample is collected. Also, your dialysis center will be notified anytime a critical value result is released.
In addition to our speed, RenaLab offers one of the highest quality laboratories in the U.S. We are accredited by the College of American Pathologists and staffed by registered technologists and technicians. Anytime a result does not fit the clinical picture for your patient, you are encouraged to let us know. RenaLab will not only pull and repeat the sample in the lab, but will also send it for testing to an outside lab for extra validation at no cost to you. That is part of our commitment to the quality of your patients’ results.
Another very important part of our commitment to you is excellent customer service. Our friendly and helpful customer service staff is only a phone call away, anytime you have a question. At RenaLab, you will speak with a person, not just a computer, and we will do whatever it takes to resolve any difficulties for you quickly and efficiently. You will also see a RenaLab Field Service Representative who will visit your center in person on a regular basis to help with any issues and provide training for you on any new innovations from RenaLab.